Refund and Returns Policy

Indian Hair Extensions Inc.

Last updated: 01 March 2026

Refund and Returns Policy. Indian Hair Extensions Inc. explains our rules for returns, replacements, and refunds for raw Indian hair bundles, hair extensions, lace closures, lace frontals, and other human hair products. This policy explains the conditions that wholesale buyers, salons, wig makers, and distributors must follow when requesting a return or refund.

Refund and Returns Policy for Indian Hair Extensions

Thank you for choosing Indian Hair Extensions Inc., a wholesale supplier of raw Indian temple hair extensions. Because our products come from single donors and may be prepared for custom wholesale orders, we follow clear quality control and return procedures to protect both buyers and suppliers.

Before placing an order, please review our Shipping Policy, Wholesale Information, and Contact Us.

1. Refund and Returns Policy – Eligibility for Returns

We accept return requests only when all of the following conditions are met:

  1. The product remains unused, unwashed, uncolored, and unaltered.
  2. Hair ties, bands, lace, and original packaging remain intact.
  3. The customer submits the request within 3 days of delivery.
  4. The customer provides clear photos or videos showing the reported issue.

After receiving the request, our team inspects the product before approving a return.

2. Refund and Returns Policy – Non-Returnable Items

Because raw temple hair requires careful handling and hygiene, we cannot accept returns for the following items:

  • Used or installed hair
  • Washed, colored, bleached, cut, or chemically treated hair
  • Custom wigs or made-to-order products
  • Clearance or discounted items
  • Products damaged through improper customer handling

Similarly, wholesale bulk orders remain non-returnable unless our inspection confirms a manufacturing defect.

3. Defective or Incorrect Products

If you receive a wrong product, manufacturing defect, or shipment damage, please contact us within 48 hours.

Please provide the following information:

  • Order number
  • Clear photos or videos showing the issue
  • Photos of the packaging

After verification, we may provide a replacement, partial refund, or store credit, depending on the circumstances.

4. Inspection Before Use

Before installation or chemical processing, customers must inspect every hair product carefully. Therefore, please check the bundles, lace, length, texture, and overall condition before use.

Once you install, alter, color, bleach, wash, cut, or chemically process the hair, we cannot approve quality claims related to conditions that the alteration may have caused.

5. Refund Method

When we approve a refund, we normally process it through the original payment method. Alternatively, we may provide store credit when appropriate.

We usually process approved refunds within 5–10 business days after inspection.

Shipping fees remain non-refundable unless the error originated with us.

6. Return Shipping

If we approve a return, the customer must follow our return instructions.

  • The customer pays return shipping unless we agree otherwise.
  • Please use a trackable courier service.
  • We are not responsible for return shipments that the carrier loses.
  • We provide the return address after approving the request.

For international shipments, customers should also review the applicable shipping and customs information in our Shipping Policy.

7. Wholesale Order Policy

Wholesale orders require additional quality checks. For this reason, we recommend approving samples before placing large wholesale or export orders.

  • Customers should approve samples before placing bulk orders.
  • Bulk orders cannot be returned unless we confirm a manufacturing defect.
  • Custom packaging orders are non-refundable.

This process helps protect product quality and maintain clear expectations for wholesale buyers.

Learn more about our Wholesale Information.

8. Natural Characteristics of Raw Hair

Raw temple hair is a natural product. Therefore, individual bundles may vary slightly in texture, color shade, wave pattern, density, or movement.

  • Texture may vary naturally.
  • Color shades may show natural variation.
  • Wave patterns may differ between donors and bundles.

These natural characteristics do not necessarily indicate a product defect. Minor shedding or frizz may also occur because the hair retains its natural characteristics.

For additional information, visit our Hair Knowledge Centre.

9. Contact for Returns

Before sending any product back, please contact us and wait for return instructions.

Email: indianhairextensionz@gmail.com

WhatsApp: +91 9494845859

Please include your order number and a clear description of the issue. If the issue involves shipment damage, please also provide photographs of the package and the affected product.

10. Compliance and Customer Protection

Our Refund and Returns Policy is designed to protect product hygiene, support fair wholesale practices, and provide clear information before customers place orders.

We are committed to transparent communication and consistent quality-control procedures. For general consumer information, you can also review the U.S. Federal Trade Commission Consumer Advice.

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