Shipping & Returns

Last Updated: October 20, 2026

Shipping and returns policy for Indian human hair extensions

Indian Hair Extensions Inc. supplies human hair products to wholesale and retail customers in India and internationally. This policy explains our order processing, dispatch, shipping, delivery, customs charges, order cancellations, returns, and refunds.

1. Shipping for Wholesale and Retail Orders

We accept wholesale and retail orders through our online store. Order processing and dispatch times may vary depending on the product, order quantity, specifications, payment status, product availability, and shipping information provided.

Before completing your purchase, please review your order details carefully. Browse our Raw Indian Hair Products to explore the products available for purchase.

2. Order Processing

We normally process orders within 3 days after order confirmation and receipt or authorization of the required payment.

Processing includes preparing the products, carrying out quality checks, and getting the order ready for dispatch. Large orders, product availability, holidays, incomplete order information, or other exceptional circumstances may extend processing times.

3. Dispatch and Delivery

We generally aim to dispatch orders within 4–6 days, depending on the order and product requirements. This is an estimate, not a guaranteed dispatch or delivery date. Processing and dispatch times may vary.

Delivery takes place after dispatch and depends on the destination, carrier service, customs clearance, local regulations, and transportation conditions. Customs inspections, weather, public holidays, and carrier disruptions may cause delays.

If a specific dispatch or delivery estimate has been agreed with you in writing, please refer to that confirmation for the applicable details.

4. DHL Express Shipping

For international orders, we generally use DHL Express, subject to service availability and the shipping arrangements for the destination country. The carrier used for a particular order may depend on the destination and service availability.

Actual delivery times depend on the destination, customs clearance, local regulations, and transportation conditions. For official carrier information, visit the DHL Express India website.

5. Shipment Tracking

Tracking information is generally available within approximately 3 days after shipment processing and carrier registration, although timing may vary.

Once tracking details become available, we provide them to the customer. You can use the tracking number on the relevant carrier’s tracking service to check shipment progress.

6. Customs Duties, Taxes, and Import Charges

International orders may incur additional charges, including:

  • Customs duties
  • Import taxes and value-added tax (VAT)
  • Customs clearance charges
  • Brokerage and handling fees
  • Other charges imposed in the destination country

These charges depend on the destination country’s laws and import requirements. Unless otherwise agreed in writing or required by law, the recipient is responsible for applicable import charges requested by customs authorities, DHL Express, or another authorized party.

Unpaid charges, import restrictions, and customs inspections may delay delivery. Please check your country’s import requirements before placing an international order.

7. Shipping Address

Please provide a complete and accurate delivery address, including:

  • Recipient name and company name, if applicable
  • Street address and other necessary address details
  • City and state or province
  • Postal code and country
  • Telephone number and email address

Incorrect or incomplete address information may cause delays, returned shipments, or redirection. Additional costs arising from address errors will depend on the circumstances, our applicable policies, and the law.

8. Delivery Delays

Customs clearance, weather, transportation disruptions, public holidays, address errors, recipient availability, and carrier-related issues may affect delivery times. We will provide available order and shipment information when you contact us about a delay.

If your shipment is delayed, check the tracking information first. If further assistance is needed, contact Indian Hair Extensions Inc. with your order number and tracking details, if available.

9. Transit Damage and Incorrect or Missing Items

Please inspect your order promptly after delivery. If a package arrives damaged, photograph the package, its contents, and any visible damage. Keep the packaging materials and report the issue to the carrier promptly where appropriate.

If you receive an incorrect product or believe an item is missing, contact Indian Hair Extensions Inc. with your order number, a description of the issue, and supporting photographs where available.

We will review the order and shipping information and explain the next steps. Carrier claims may be subject to the carrier’s procedures and deadlines. These procedures do not remove any consumer rights or remedies that apply under applicable law.

10. Returns and Hygiene

Because human hair products are personal-use items, returns may be restricted for hygiene and product-handling reasons. Please inspect your order promptly after delivery and before washing, wearing, cutting, coloring, bleaching, chemically treating, installing, or otherwise altering the products.

Used or altered products may not qualify for a return where the restriction is permitted by applicable law. However, this policy does not exclude any return, replacement, refund, or other remedy required by law, including for eligible defective, damaged, incorrect, misdescribed, or otherwise non-conforming products.

Please contact us before sending an item back so we can review the issue and explain the applicable return procedure. Any approved return must follow the instructions provided, subject to applicable legal rights.

11. Refunds

Orders are not automatically eligible for cancellation or a refund after confirmation or shipment. Refund eligibility depends on the circumstances, our applicable policies, and any rights or remedies required by law.

If a refund is approved, we will explain the approved amount and applicable payment method. The time required for the funds to reach you may depend on the original payment method and payment provider.

Where a refund, replacement, or other remedy is required by applicable law, this policy does not limit that entitlement.

12. Order Cancellation

Once an order is confirmed, cancellation or changes may not be possible if product preparation or processing has already begun.

Before completing your purchase, check the products, quantities, specifications, billing details, and shipping address. If you need a change or cancellation, contact us as soon as possible. We will review your request based on the order’s status, our applicable policies, and any rights provided by law.

13. Contact Information

For questions about shipping, returns, refunds, or an existing order, please contact Indian Hair Extensions Inc.

Indian Hair Extensions Inc.

Floor 2, Building No. 4, 100/1
Chivatam, Undrajavaram Mandal
Tanuku, Andhra Pradesh 534216
India

Email: indianhairextensionz@gmail.com
Phone / WhatsApp: +91-949-484-5859
Business Hours: Monday–Saturday, 09:00 AM–05:00 PM IST