Shipping & Returns

Last Updated: September 22, 2026

Indian Hair Extensions Inc. supplies human hair products to wholesale and retail customers in India and internationally. This policy explains our order processing, shipping, delivery, customs charges, cancellations, returns, and refunds.

1. Shipping for Wholesale and Retail Orders

We accept wholesale and retail orders through our online store. Processing times depend on the product, order quantity, specifications, payment status, and shipping information provided.

Before completing your purchase, please review your order details carefully. You can browse our available Raw Indian Hair Products before placing an order.

2. Order Processing

We normally process orders within 3 days after we confirm the order and receive or authorize the required payment.

During processing, our team prepares the products, completes quality checks, and gets the shipment ready. However, unusually large orders, product availability, holidays, or other exceptional circumstances may extend processing times.

3. Dispatch and Delivery

We generally aim to dispatch orders within 4–6 days. However, dispatch and delivery are separate stages. After a shipment leaves our facility, transportation and customs clearance can affect the final arrival date.

Delivery estimates are not guaranteed dates. For example, customs inspections, weather, public holidays, transportation disruptions, and destination-country regulations can cause delays.

4. DHL Express Shipping

For international orders, we generally use DHL Express, subject to service availability in the destination country.

Actual delivery times depend on the destination, customs clearance, local regulations, and transportation conditions. For carrier information, please visit the official DHL website.

5. Shipment Tracking

Tracking information is generally available within approximately 3 days after shipment processing and carrier registration, although timing may vary.

Once tracking details become available, we provide them to the customer. You can then use the tracking number to check shipment progress through the carrier’s tracking service.

6. Customs Duties, Taxes, and Import Charges

International orders may incur additional charges, including:

• Customs duties
• Import taxes and VAT
• Customs clearance charges
• Brokerage and handling fees
• Other charges imposed in the destination country

These charges depend on the destination country’s rules. Unless otherwise agreed in writing or required by law, the recipient must pay them when customs authorities, DHL Express, or another authorized party requests payment.

Unpaid charges, import restrictions, and customs inspections can delay delivery. Therefore, please check your country’s import requirements before ordering.

7. Shipping Address

Please provide a complete and accurate delivery address, including:

• Recipient name and company name, if applicable
• Street address and other address details
• City and state or province
• Postal code and country
• Telephone number and email address

Incorrect or incomplete information can cause delays, returned shipments, or redirection. Any resulting additional costs will depend on the circumstances, our applicable policies, and the law.

8. Delivery Delays

Although we provide available tracking details, we cannot control every event that affects delivery after dispatch. Customs clearance, weather, transportation problems, public holidays, address errors, recipient availability, or carrier-related issues can cause delays.

If your shipment is delayed, check the tracking information first. You can also contact us for available order and shipment details.

9. Transit Damage and Incorrect or Missing Items

We inspect products before packing and dispatch. However, if a package arrives damaged, photograph its condition and contents, keep the packaging materials, and report the issue to the carrier promptly where appropriate.

If you receive an incorrect product or believe an item is missing, contact Indian Hair Extensions Inc. with your order number, a description of the issue, and supporting photographs where available.

We will review the order and shipping records and explain the next steps. Transit-related claims may also follow the carrier’s terms, procedures, and claim deadlines.

10. Returns and Hygiene

Human hair products are generally non-returnable because of hygiene, personal-use, and product-handling considerations. Please inspect your order promptly after delivery and before washing, wearing, cutting, coloring, bleaching, chemically treating, installing, or otherwise altering the products.

Products that you have used or altered may not qualify for a return or refund, except where applicable law requires otherwise. Any return specifically approved by Indian Hair Extensions Inc. must follow the conditions we communicate when granting approval.

11. Refunds

Orders are generally non-refundable once confirmed and shipped, except where applicable law requires a refund or Indian Hair Extensions Inc. expressly approves one.

If we approve a refund, we will explain the amount and applicable payment method. The time required to receive the funds may depend on the original payment method and payment provider.

12. Order Cancellation

Once we confirm an order, cancellation may not be possible because product preparation and processing may begin shortly afterward.

Before completing your purchase, check the products, quantities, specifications, billing details, and shipping address. If you need a change, contact us as soon as possible. Any exception requires our written approval and remains subject to applicable law.

13. Contact Information

For questions about shipping, returns, refunds, or an existing order, please contact Indian Hair Extensions Inc.

Indian Hair Extensions Inc.

Floor 2, Building No. 4, 100/1
Chivatam, Undrajavaram Mandal
Tanuku, Andhra Pradesh 534216
India

Email: indianhairextensionz@gmail.com
Phone / WhatsApp: +91-949-484-5859
Business Hours: Monday–Saturday, 09:00 AM–05:00 PM IST