Privacy Policy
Last Updated: August 21, 2026
Indian Hair Extensions Inc. respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, how we share it with service providers, and the choices available to you.
By using our website, creating an account, submitting an enquiry, or placing an order, you acknowledge this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Company or business name
- Product and order information
- Account information
- Information submitted through contact or enquiry forms
- Information you provide when communicating with us
- Website usage and technical information
We collect only information that is reasonably necessary for operating our website, responding to enquiries, processing orders, providing services, and fulfilling our business obligations.
2. Information Collected When You Place an Order
When you place an order through our WooCommerce store, we may collect information necessary to process and fulfill the order, including:
- Customer name
- Billing details
- Shipping details
- Email address
- Telephone number
- Products purchased
- Order quantity
- Order value
- Shipping information
- Order and transaction records
This information is used to process your order, arrange delivery, communicate with you, provide customer support, and maintain appropriate business records.
3. Payment Information
Payments made through our website may be processed by PayPal or other payment providers made available at checkout.
We do not need to store your complete payment-card information on our website when payment is processed directly by the applicable payment provider.
Payment providers may collect and process payment and transaction information according to their own privacy policies and terms.
Customers should review the privacy policies of the payment provider they use.
4. Shipping and Delivery Information
To fulfill orders, we may provide necessary customer and shipment information to DHL Express or another applicable shipping provider.
Information may include:
- Recipient name
- Delivery address
- Telephone number
- Email address
- Shipment details
- Order information required for delivery and customs processing
This information is provided for purposes such as shipment processing, tracking, delivery, customs clearance, and customer communication.
5. Wholesale Enquiries
If you contact us regarding wholesale purchasing, we may collect information such as:
- Name
- Company or business name
- Email address
- Telephone number
- Country
- Product requirements
- Quantity requirements
- Texture or length requirements
- Other information voluntarily provided in your enquiry
We use this information to respond to your enquiry and provide information about available products and wholesale supply options.
6. Contact Forms and Communications
If you submit information through a contact form, enquiry form, email, WhatsApp, or another communication method provided on our website, we may retain the information you provide so that we can respond to your request and maintain appropriate business communication records.
We do not use submitted information for unrelated purposes without an appropriate basis or your permission where required.
7. Website Accounts
If you create a customer account, we may store information associated with your account, including your name, email address, billing information, shipping information, order history, and other information necessary to operate your account.
You are responsible for keeping your account credentials confidential.
8. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, support shopping-cart and account functions, improve website performance, and understand how visitors use our website.
Cookies may be used by WordPress, WooCommerce, analytics services, security tools, payment services, or other website functionality.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functions, including shopping-cart, checkout, account, or other interactive features.
9. Analytics and Website Usage Information
We may use analytics and website-performance services, such as Google Analytics, to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Approximate geographic information
- Device and browser information
- Referring website
- Interaction with website content
- General usage and performance information
Analytics information is used to understand website performance, improve content and user experience, and help us make informed business decisions.
Where applicable, analytics providers process information according to their own privacy policies and terms.
10. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments through applicable payment providers
- Respond to enquiries
- Provide wholesale information
- Manage customer accounts
- Provide customer service
- Communicate about orders and enquiries
- Maintain business and transaction records
- Improve our website and services
- Maintain website security
- Detect and prevent fraud, abuse, or unauthorized activity
- Meet legal, regulatory, accounting, or other legitimate business requirements
11. How We Share Information
We do not sell your personal information as a commercial product.
We may share necessary information with trusted service providers and business partners when required to operate our website and fulfill your requests.
These may include:
- Payment processors such as PayPal
- Shipping and courier providers such as DHL Express
- Website hosting and technical service providers
- Website security and performance providers
- Analytics providers
- Professional advisers where necessary
- Government authorities or other parties where required by applicable law
We provide only information reasonably necessary for the relevant purpose where practicable.
12. International Data Transfers
Because we serve customers internationally and use service providers that may operate in different countries, your information may be processed or transferred outside India.
Where information is transferred internationally, the applicable service provider may process that information according to its privacy policy, contractual obligations, and applicable legal requirements.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take appropriate precautions to protect their account credentials and personal information.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, tax, dispute-resolution, security, and legitimate business requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
15. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is used
- Request information about applicable data processing
Some requests may be subject to legal, contractual, accounting, security, or other legitimate requirements.
To make a privacy-related request, please contact us using the information provided below.
16. Children’s Privacy
Our website and products are intended for general customers and businesses.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
17. Third-Party Websites and Services
Our website may contain links to or integrations with third-party services, websites, payment providers, shipping providers, social media platforms, or other external services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.
When we make changes, we will update the Last Updated date shown at the beginning of this page.
We encourage visitors to review this page periodically.
19. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please Contact Indian Hair Extensions Inc..
Indian Hair Extensions Inc.
Andhra Pradesh 534216, India