Privacy Policy
Last Updated: August 21, 2026
This Privacy Policy explains how Indian Hair Extensions Inc. collects, uses, shares, and protects personal information when you visit our website, contact us, create an account, or place an order.
It describes the types of information we may collect, how we use it, when we share it with service providers, and the choices available to you.
By using our website, creating an account, submitting an enquiry, or placing an order, you acknowledge this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following types of information:
- Name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
- Company or business name
- Product and order information
- Account information
- Information submitted through contact or enquiry forms
- Information you provide when communicating with us
- Website usage and technical information
We collect information reasonably necessary to operate our website, respond to enquiries, process orders, provide customer support, and meet applicable business obligations.
2. Information Collected When You Place an Order
When you place an order through our WooCommerce store, we may collect information needed to process and fulfil your order, including:
- Customer name
- Billing details
- Shipping details
- Email address
- Telephone number
- Products purchased
- Order quantity and value
- Shipping information
- Order and transaction records
We use this information to process orders, arrange delivery, communicate with customers, provide support, and maintain appropriate business records.
3. Payment Information
Payments made through our website may be processed by PayPal or other payment providers made available at checkout.
Where payment is processed directly by a payment provider, that provider may collect and process payment and transaction information under its own privacy policy and terms. We do not need to store complete payment-card details on our website when the payment provider handles that information directly.
Please review the privacy policy of the payment provider you choose for information about its data practices.
4. Shipping and Delivery Information
To fulfil orders, we may share necessary customer and shipment information with DHL Express or another applicable shipping provider.
This information may include:
- Recipient name
- Delivery address
- Telephone number
- Email address
- Shipment details
- Order information required for delivery and customs processing
We provide this information as necessary for shipment processing, tracking, delivery, customs clearance, and customer communication.
5. Wholesale Enquiries
If you contact us about wholesale purchasing, we may collect information such as:
- Name
- Company or business name
- Email address
- Telephone number
- Country
- Product requirements
- Quantity requirements
- Texture or length requirements
- Other information voluntarily included in your enquiry
We use this information to respond to your enquiry and provide relevant details about available products and wholesale supply options.
6. Contact Forms and Communications
If you contact us through a contact form, enquiry form, email, WhatsApp, or another communication method offered on our website, we may retain the information you provide so that we can respond to your request and maintain appropriate business communication records.
We handle submitted information for relevant business purposes and do not use it for unrelated purposes without an appropriate legal basis or your permission where required.
7. Website Accounts
If you create a customer account, we may store information associated with that account, including your name, email address, billing information, shipping information, order history, and other details needed to operate your account.
You are responsible for keeping your account credentials confidential and taking reasonable precautions to prevent unauthorised access.
8. Cookies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, support shopping-cart and account features, improve performance, and understand how visitors use the website.
Cookies may be used by WordPress, WooCommerce, analytics services, security tools, payment services, or other website features, depending on the services enabled on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website features, including shopping-cart, checkout, account, and other interactive functions.
9. Analytics and Website Usage Information
Where enabled, we may use analytics and website-performance services, such as Google Analytics, to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Approximate geographic information
- Device and browser information
- Referring website
- Interactions with website content
- General usage and performance information
We use analytics information, where available, to understand website performance, improve content and user experience, and support business decisions. Analytics providers may process information under their own privacy policies and terms.
10. How We Use Personal Information
Depending on how you interact with our website, we may use personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Process payments through applicable payment providers
- Respond to enquiries
- Provide wholesale information
- Manage customer accounts
- Provide customer support
- Communicate about orders and enquiries
- Maintain business and transaction records
- Improve our website and services
- Maintain website security
- Detect and prevent fraud, abuse, or unauthorised activity
- Meet applicable legal, regulatory, accounting, and legitimate business requirements
11. How We Share Information
We do not sell your personal information as a commercial product.
We may share necessary information with service providers and other parties when required to operate our website, fulfil orders, respond to your requests, protect our business, or comply with applicable law.
Depending on the services used and the circumstances, these parties may include:
- Payment processors, such as PayPal
- Shipping and courier providers, such as DHL Express
- Website hosting and technical service providers
- Website security and performance providers
- Analytics providers, where enabled
- Professional advisers, where necessary
- Government authorities or other parties where disclosure is required by applicable law
Where practicable, we limit shared information to what is reasonably necessary for the relevant purpose.
12. International Data Transfers
Because we serve customers internationally and may use service providers operating in different countries, personal information may be processed or transferred outside India.
Such processing and transfers are subject to applicable legal requirements and, where relevant, the service provider’s contractual and privacy obligations.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal information.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, security, and legitimate business requirements.
Retention periods may vary depending on the type of information, why it was collected, and any applicable legal obligations.
15. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is used
- Request information about applicable data processing
Some requests may be subject to legal, contractual, accounting, security, or other applicable requirements.
To make a privacy-related request, please contact us using the information provided on our Contact page.
16. Children’s Privacy
Our website and products are intended for general customers and businesses.
We do not knowingly collect children’s personal information where such collection is prohibited by applicable law.
If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
17. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, social media platforms, or other external services.
We do not control the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of relevant third-party services before providing them with personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology, legal requirements, or business practices.
When we make changes, we will update the Last Updated date at the beginning of this page.
We encourage visitors to review this page periodically.
19. Contact Information
For questions or requests concerning this Privacy Policy or your personal information, please contact Indian Hair Extensions Inc. through our Contact page.
Indian Hair Extensions Inc.
Andhra Pradesh 534216, India