Shipping & Returns

Last Updated: September 22, 2026

Shipping and Returns are important parts of every order from Indian Hair Extensions Inc. We supply human hair products to wholesale and retail customers in India and internationally. This policy explains our order processing, shipping, delivery, customs, cancellations, returns, and refunds.

Shipping and returns for Indian hair extensionsIndian Hair Extensions Inc. supplies human hair products to wholesale and retail customers in India and internationally. This Shipping and Returns policy explains our order processing, shipping, delivery, customs, cancellations, returns, and refunds.

1. Shipping and Returns for Wholesale and Retail Orders

We accept both wholesale and retail orders through our online store.

We process each order according to the product, quantity, specifications, payment status, and shipping information provided by the customer.

Therefore, customers should carefully review their order details before completing a purchase.

In addition, customers can visit our online store to view available products.

2. Shipping and Returns: Order Processing

However, our standard processing time is up to 3 days after we confirm the order and receive or authorize the required payment.

For this reason, during processing, our team prepares the products, completes quality-control checks, and prepares the shipment.

However, processing may take longer in exceptional circumstances, including product availability, unusually large orders, holidays, or events beyond our reasonable control.

3. Dispatch and Shipping

After processing and preparation, we generally dispatch orders within 4 to 6 days.

Please note that dispatch time is different from delivery time. After dispatch, transportation and customs clearance depend on the destination country and shipping conditions.

4. DHL Express Shipping

For international orders, we use DHL Express, subject to service availability in the destination country.

DHL Express provides international transportation and delivery services. However, delivery times can vary because of the destination, customs clearance, local regulations, weather, transportation conditions, and other circumstances beyond our control.

For carrier information, customers can also refer to the official DHL Express website.

5. Shipment Tracking

Tracking information is generally available within approximately 3 days after we process the shipment and the carrier enters it into its system.

When tracking information becomes available, we provide it to the customer.

Customers can then use the tracking information to monitor their shipment through the applicable carrier.

6. Customs Duties, Taxes and Import Charges

For international orders, the recipient is responsible for all applicable:

    • Customs duties

    • Import taxes

    • VAT or similar taxes

    • Customs clearance charges

    • Brokerage or handling charges

    • Other destination-country charges

These charges depend on the destination country, and Indian Hair Extensions Inc. does not control them.

Therefore, the recipient must pay applicable charges when customs authorities, DHL Express, or another authorized party requests payment.

In addition, customs inspections, clearance procedures, import restrictions, or unpaid customs charges can delay delivery.

7. Shipping Address

Customers must provide a complete and accurate shipping address when placing an order.

This includes the correct:

    • Recipient name

    • Company name, where applicable

    • Street and address information

    • City

    • State or province

    • Postal code

    • Country

    • Telephone number

    • Email address

If a customer provides an incorrect or incomplete address, the shipment may be delayed, returned, or redirected. The customer is responsible for any resulting additional charges.

8. Delivery Delays

Estimated delivery times are not guaranteed delivery dates.

For example, delivery may take longer because of:

    • Customs clearance

    • Customs inspection

    • Weather

    • Transportation disruptions

    • Public holidays

    • Destination-country regulations

    • Incorrect or incomplete address information

    • Recipient availability

    • Carrier-related circumstances

    • Other events beyond our reasonable control

We provide available shipment information and tracking details. However, we cannot control delays that occur after dispatch.

9. Transit Damage

Before packing and dispatch, our quality-control staff carefully inspect the products.

If a shipment appears damaged at delivery, the recipient should document the package condition and promptly contact the carrier according to its damage-claim procedure.

Customers should also contact Indian Hair Extensions Inc. promptly with the order details and photographs of the damaged package and products, where appropriate.

However, transit-related claims may remain subject to DHL Express or the applicable carrier’s terms, procedures, and claim requirements.

10. Shipping and Returns: Returns

Our human hair products are fashion and personal-use products and are generally non-returnable.

Because customers may wear, handle, wash, cut, color, bleach, chemically process, install, or otherwise alter hair products after delivery, we generally cannot accept returns of products that customers have used or altered.

Therefore, customers should inspect products immediately after delivery and before using or altering them.

Any return that Indian Hair Extensions Inc. specifically authorizes must comply with the conditions we communicate when approving the return.

Nothing in this policy excludes any return rights that applicable law does not permit us to exclude.

11. Shipping and Returns: Refunds

Orders are generally non-refundable once confirmed and shipped, except when applicable law requires a refund or Indian Hair Extensions Inc. expressly approves one.

If we approve a refund, we will communicate the applicable refund amount and payment method to the customer.

Refund processing may depend on the original payment method and the payment provider’s processing times.

12. Product Alteration and Hygiene

For hygiene and product-quality reasons, customers should inspect products before:

    • Washing

    • Wearing

    • Cutting

    • Coloring

    • Bleaching

    • Chemically processing

    • Installing

    • Altering the product in any way

Products that customers have washed, worn, cut, colored, bleached, chemically treated, installed, or otherwise altered are generally not eligible for return or refund, except where applicable law requires otherwise.

13. Order Cancellation

Once we confirm an order, customers generally cannot cancel it.

Therefore, customers should check the product, quantity, specifications, billing information, and shipping address before completing the order.

Any exception requires express written approval from Indian Hair Extensions Inc. and remains subject to applicable law.

14. Incorrect or Missing Items

If you believe that you received an incorrect product or that an item is missing from your shipment, contact Indian Hair Extensions Inc. promptly with your order number and supporting information.

We will review the reported issue against the order and shipping records. We will then determine the appropriate response.

15. Shipping and Returns Contact Information

For questions about Shipping and Returns, refunds, or an existing order, please contact Indian Hair Extensions Inc..

Indian Hair Extensions Inc.
Andhra Pradesh 534216, India